Successful management includes excellent communication skills to facilitate action, guide change and enhance productivity in the workplace. Recognise and overcome barriers to communication, ranging from cultural and gender differences to varied communication styles.
The course covers:
- Project and time management: leadership and meeting skills
- Assertiveness training and team building
- Conflict resolution and negotiation skills
- Creative thinking and problem solving techniques
Project and time Management: Leadership and Meeting Skills
Learn to prioritise your day effectively. Ensure that your work habits make efficient use of your time. Learn to combine assertive personal behaviour with competing demands on your time. Incorporate agendas, time management skills and knowledge of group behaviour to run productive meetings.
Assertiveness training and team building
Active listening skills, combined with assertive behaviour, are the keys to successful group interaction. Understand your own personal communication style and learn to manage those around you. Acquire the skills to help you develop more assertive behaviour.
Conflict resolution and negotiation skills
Learn to negotiate from a position of inner strength. Discover how to incorporate assertive behaviour into negotiating situations. Understand the dynamics of group behaviour to assist you in recognising and managing potential and actual conflict at work.
Creative Thinking and Problem Solving
Learn to use a variety of problem solving tools. Combine your knowledge of these techniques with an understanding of group dynamics and negotiating skills to ensure that your team is productive and manages conflict.